For those of you who have read this blog before, you know that I am a fan of the SCCY CPX-2, but you know that I am a huge fan of SCCY’s no questions asked warranty. I love warranties in general. For me, that will be the deciding factor for me when comparing two similar products from different companies: who has the better warranty.
To
my knowledge, Smith and Wesson has a lifetime warranty for the original owner
of a firearm.
I
have always had a soft spot in my heart for Smith and Wesson. A good old fashioned brand that makes quality
firearm. When I discovered the M&P
9, I figured it was easy to decide that that would be my first striker fired
pistol (yes I know… no Glock). I was
very happy with my purchase. It’s a
great shooter, had the options I wanted (or lack of: no external safety or
magazine disconnect safety), and it’s well made. However, even the most well made products
have faults sometimes.
I
don’t fire all of my guns all the time, but when I do, I clean them right away,
coat them in some RIG
gun grease, and put them away. One
day I took out my M&P 9 after it had had this treatment, I took a
microfiber towel and I wiped all the grease off. To my surprise, I found rust on the rear
sight and other various parts of the slide.
When
I first got this firearm, I filled out the warranty registration form
online. I know there are some of you out
there who will be like, “I’m not registering anything I have! I don’t want them knowing what I have! Second Amendment! Freedom, freedom, freedom…!” Well, it’s your lose, because it saved my
ass.
I
first went online after noticing the rust and filled out their warranty
claim. They sent an automated response
back asking some more questions. After
filling all that out, I called Smith and Wesson and asked to speak to their
warranty department just to make sure this would be covered. I had an almost zero wait time before I spoke
with someone. The gentleman at S&W
informed me that this issue would be most likely covered under warranty. The “most likely” kind of made me nervous,
but I decided I would send it in anyway.
Smith
sent me a shipping label, and I boxed it up and sent it to them. After a few weeks, I gave them a call to
check on the progress. S&W informed
me that they were backlogged, and that my firearm was in their system, but it
had not even been looked at yet. I asked
if I would get I back before a certain date, and I was assured it would be.
About
a week later, I received my firearm back.
They had replaced the slide and a few other components. The whole process took about three
weeks. It was at no cost to me. I was shocked that the M&P rusted to
begin with (and so was the guy at the warranty/service department), but it did,
and Smith took care of it. I’ve always
like Smith, but after dealing with them this way, even though their product
rusted, I’m even more quick to purchase from them again.
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